The Patient “Experience” Mitigating the Challenges

This month team JC is inviting everyone to join us for our second Journal Club &Talent Show at the Push Comedy Theatre . We will be discussing a few topics relevant to patient satisfaction and the most current vernacular, “the patient experience”. Certainly, no one intends to be perceived negatively by their patients, but it happens every day. What are the determinants of patient satisfaction and how can we favorably impact them? Are you willing to share your experiences, good and bad? Our friends at Push Comedy will provide us with some opportunities to role play and provide opportunities to exemplar both success and failure.

Nelson SW, et al.  Intern as Patient: A Patient Experience Simulation to Cultivate Empathy in Emergency Medicine Residents. West J Emerg Med. 2018 Jan;19(1):41-48. PMID: 29383055 Summary

Graham B, et al. 'They do not care how much you know until they know how much you care': a qualitative meta-synthesis of patient experience in the emergency department. Emerg Med J. 2019 Jun;36(6):355-363. 208156. Epub 2019 Apr 19. PMID: 31003992. Summary